Refund Policy

Pro subscriptions are provided by Mohd Firdause Bin Zainuddin, trading as query.lab, and sold by Paddle.com as the merchant of record. Paddle handles billing, taxes, refunds, and chargebacks. This policy explains how refunds work under EU consumer law and Paddle's terms.

Under EU consumer law, you have the right to withdraw from a purchase within 14 days of the transaction without giving a reason. This applies to all EU consumers.

To request a refund during this period, follow the steps below. Your statutory consumer rights are not affected.

You may request a refund within 14 days of a monthly subscription purchase. You can cancel at any time via the Paddle customer portal to stop future renewals. Cancellation prevents the next charge.

Refund requests made after 14 days may be considered where required by law or where the Service was defective or unavailable.

You may request a refund within 14 days of an annual subscription purchase.

Requests made after 14 days may be considered where required by law, where the Service was defective or unavailable, or in other exceptional circumstances.

To request a refund, contact us at querylab.help@outlook.com with your account email and a brief description. We will coordinate with Paddle support to process approved refunds.

You can also manage or cancel your subscription directly through the Paddle customer portal.

We encourage you to contact us before initiating a chargeback. Chargebacks are handled by Paddle as the merchant of record. Initiating a chargeback may result in immediate suspension of Pro access while the dispute is resolved.

Requests made more than 14 days after purchase are reviewed according to applicable consumer law and the circumstances of the request. Canceling a subscription stops future renewals but does not itself create a refund request. Access terminated for violation of our Terms of Servicemay affect eligibility where permitted by law.

We may update this Refund Policy from time to time. Changes do not affect refund rights for purchases made before the change, which are governed by the policy in effect at the time of purchase.

For refund questions, contact us at querylab.help@outlook.com. For payment-specific inquiries, Paddle support is available at paddle.com.